Quality Care

We provide patient care in accordance with regulatory requirements in a safe, clean setting. Only high quality, medically necessary care is provided.

Medicare Conditions of Coverage

We are responsible for ensuring our dialysis facilities meet Medicare Conditions of Coverage for ESRD facilities. This is accomplished by developing and implementing policies and procedures, by monitoring and auditing facility performance, and by continual diligent management of each facility.

Patient Rights and Responsibilities

We ensure our patients are informed of their rights and responsibilities as required by Medicare and certain other laws and rules.

Confidentiality of Patient Information

We are obligated under the federal law known as HIPAA and related state privacy laws to safeguard the security of electronic patient information and safeguard the confidentiality of all patient information (“PHI”) in any form. We strive to safeguard patient information and prevent breaches.

Relationships with Patients

While close relationships often form between patients and their healthcare providers, we avoid outside personal or business arrangements with patients. We avoid creating a situation in which you, our patients, think your care may depend in any way on whether you have a personal relationship with a provider or staff member, or whether you purchase services or products from a provider or staff member.

Prohibition on Improper Inducements

IRC/ARA attracts patients based on the high quality of care we provide, our convenient locations and welcoming environments. IRC/ARA does not attract patients by routinely waiving copays and deductibles, or by providing or promising benefits, payments, gifts or other things of value. For patients who have a financial hardship, we have a program to provide financial assistance as permitted under applicable law.

The full Code of Ethics and Conduct is available on the Healthcare Compliance page.


IRC/ARA complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ARA does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


IRC/ARA provides free aids and services to people with disabilities to communicate effectively with us, such as (a) qualified sign language interpreters and (b) written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).

If you need any of the services, please contact our Chief Compliance Officer or your local Clinic Manager.


IRC/ARA also provides free language services to people whose primary language is not English or those who otherwise have Limited English Proficiency (LEP), such as qualified interpreters or information written in other languages.

If you need any of the services, please contact our Chief Compliance Officer or your local Clinic Manager.


If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance or complaint.

You may file an informal complaint with IRC/ARA by contacting either our Chief Compliance Officer whose contact information is below or your local IRC/ARA Clinic Manager.

Chief Compliance Officer
American Renal Associates
500 Cummings Center, Suite 6550
Beverly, Massachusetts 01915
Fax: 978.232.0926
Telephone: 978.922.3080

Email: compliance@americanrenal.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Chief Compliance Officer and each ARA Clinic Manager is available to help you.

You can also file a formal civil rights complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
1‐800‐868‐1019, 800‐537‐7697 (TDD)

Complaint forms are also available at http://www.hhs.gov/ocr/office/file/index.html

You may download ARA’s Civil Rights Notice to Patients below as a PDF, in the language of your choosing: